We want you to be satisfied with your purchase. At HitLooks Collection, we offer an Open Parcel Facility to make your shopping experience safe and reliable.

Open Parcel Before Payment

Customers may open and inspect the product in front of the courier before making payment.

Please check your order carefully at the time of delivery. The product may only be inspected at the time of delivery and must not be used, worn, altered, or damaged after acceptance.

Once the parcel has been accepted, products that have been used, damaged, altered, or mishandled by the customer will not be eligible for exchange.

Exchange Policy

We do not offer refunds and do not accept exchanges due to:

• Change of mind

• Personal preference

• Color preference

• Size preference

• Dissatisfaction after accepting the parcel

However, an exchange may be requested if you receive:

• A damaged product

• A defective product

• A wrong or incorrect product

All exchange requests are subject to verification and approval by our team.

Exchange Eligibility

• Exchange requests must be made within 48 hours of receiving the product.

• The product must be unused and in its original condition.

• Original packaging, tags, and accessories must remain intact.

• A clear unboxing video is mandatory for damaged, defective, or incorrect-item claims.

• Products damaged due to customer misuse, mishandling, alteration, or use are not eligible for exchange.

• Each customer is eligible for an exchange only once.

How to Request an Exchange

1. Record a clear unboxing video while opening your parcel.

2. Contact us via WhatsApp at +92 306 353 8523 within 48 hours of receiving your order.

3. Provide your Order Number, reason for exchange, product pictures, and unboxing video.

4. Our team will review your request and guide you through the exchange process.

5. Once approved, the replacement product will be dispatched according to our exchange procedure.

Exchange for Another Design

You may exchange your eligible bag for another design from our collection.

• If the new product has a higher price, the price difference must be paid by the customer.

• If the new product has a lower price, the remaining amount will not be refunded or adjusted.

Shipping Charges

Shipping charges are non-refundable.

For an approved exchange due to a damaged, defective, or incorrect product, our team will guide you regarding the applicable shipping arrangements.

Sale & Promotional Items

Products purchased under a special sale, promotional campaign, or discounted offer may have specific exchange conditions mentioned with that offer.

Any free gift, Lucky Draw prize, or promotional item is not eligible for return or exchange.

No Refund Policy

We do not offer cash refunds.

Eligible cases will be resolved through product exchange only, subject to verification and approval by our team.

Shop with Confidence ❤️

✔️ Premium PU Leather Handbags
✔️ Open Parcel Before Payment
✔️ Secure Shopping Across Pakistan
✔️ Nationwide Delivery
✔️ Customer Support via WhatsApp

We recommend checking your parcel carefully before accepting it to ensure a smooth shopping experience.

Thank you for choosing HitLooks Collection. ❤️